Mistakes happen, but when they involve transportation tickets, a mistake can be not only costly, but serious on a number of levels.
Recently a passenger heading home to the Sunshine Coast tried to claim her pre-paid reservation ticket at a BC Ferry terminal only to be told that the reservation had already been claimed.
Long story short, the lady was made to pay for another ticket & then made to prove through an email to customer relations, that she had now paid twice for her ferry ride.
Mistakes happen, but the it is the responsibility of every company, no matter the size, to ensure customers are taken care of quickly efficiently and politely.
While this "ticket error issue" was eventually resolved, the passenger had had to spend time chasing a resolution in order to claim her not insignificant credit for the double payment .
This is pretty rude as one would think the onus for that mistake, & the subsequent follow-up on the issue, should fall on the shoulders of the customer relations department ?
So a word of caution.
When making a ferry reservation - ensure that the toll-booth agent double checks not only your name but secondary ID like your email address or ph number.
That way, the attendant can know that they are giving the ticket to the correct passenger (eg Joe William Blow & not to Joe Harry Blow), and the upcoming trip can be both relaxing & fully enjoyed.